Your balance can run out partway through a download. When that happens the download attempt fails, but the amount it consumed is still deducted from your account. This applies whether your plan is metered in monitoring credits or, on plans bought before Planet moved to credits, in download quota.
You will usually see the message:
Over Quota: Insufficient API Quota to complete this order.
This is expected behaviour and is straightforward to resolve. Check your remaining balance in your Planet account before retrying, and reduce the size of the order or the area you are requesting if you are close to your limit.
If you believe the balance shown on your account is wrong, submit a request to Planet Support. Include your account or organisation, the order you were attempting, and the balance shown at the time.
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