On the Planet Insights Platform, all user administration is handled at the top customer account level. The steps to onboard new team members or restore access for existing ones depend on your current platform plan and the user's status.

User limits and platform plans

You cannot set a manual user count for your organization directly. Instead, the maximum number of users allowed in your account is determined by the plan provisioned for you, and this cap is shown under your account settings.

The maximum number of users you can add depends on whether your account is on a 30-day platform trial, Exploration, Basic, Enterprise Small, or Enterprise Large plan. For example, the Exploration plan caps your account at a single user, while an Enterprise Small plan raises that limit to 10 users.

Example of an Enterprise Small account in the Users section.

The maximum number of users in your account is based on your account plan.

Prerequisites for inviting users

To reach the user tabs and invite new team members, you must have an admin role on your account. Self-serve plans typically include one admin user per account. If no one in your organization currently holds an admin role, contact support to confirm your account's administrative status.

Reactivating and restoring existing users

If someone is already listed in your account but is currently inactive, you do not need to send a new invite. Restore their access by opening User Management, selecting the Users tab, and selecting Reactivate.

If an invitation fails because the email already exists

An invitation can fail with a message such as this username already exists or a notice that the email address is already taken, even when the person is not listed in your organization. A Planet account belongs to one organization at a time, so an existing account cannot be added to a second organization by invitation.

This happens most often when the person already holds an account under a former organization, including an organization whose plans have expired or whose agreement has moved to a different institution.

Do not delete the account and do not register a new email address to work around the error. Contact Support and ask for the existing account to be moved to your organization. Include the following in the request:

1. The email address of the account to move.
2. The name of the former organization, if it is known.
3. The name of the destination organization and the contract or plan the account should join.
4. Confirmation from an administrator of the destination organization that the move is approved.

After Support completes the move, the person signs in with the same credentials and sees the plans of the new organization.

Note: Send account email addresses through the support request form rather than a public channel.

Deciding which path applies

For this or any other issue, submit a request to Planet support.

To learn more about managing your account and other PIP features please check out the documentation get started with the account manager.