On the Planet Insights Platform, all user administration is handled at the top customer account level. The steps to onboard new team members or restore access for existing ones depend on your current platform plan and the user's status.

User limits and platform plans

You cannot set a manual user count for your organization directly. Instead, the maximum number of users allowed in your account is determined by the platform plan provisioned for you, and this cap is shown under your account settings.

The maximum number of users you can add depends on whether your account is on a 30-day platform trial, Exploration, Basic, Enterprise Small, or Enterprise Large plan. For example, the Exploration plan caps your account at a single user, while an Enterprise Small plan raises that limit to 10 users.

Example of an Enterprise Small account in the Users section.

The maximum number of users in your account is based on your account plan.

Prerequisites for inviting users

To open the user tabs and invite new team members, you must have an admin role on your account. Self-serve plans typically include one admin user per account. If no one in your organization currently holds an admin role, contact support to confirm your account's administrative status.

Reactivating and restoring existing users

If someone is already listed in your account but is currently inactive, you do not need to send a new invite. Restore their access by opening User Management, selecting the Users tab, and selecting Reactivate.

If you cannot invite new users, you have likely reached the user cap for your plan. For this or any other issue, submit a request to Planet support.