How and when to report unsatisfactory imagery collected for you

If there are any quality issues, reach out within two weeks after the capture publication date. To report an issue, request an additional review of the capture in the Order Detail view of the Tasking Dashboard.

Reject capture link in the capture details panel

 

The Planet team reviews your request and might re-task or re-process the image if our quality commitments are not met. The order creator receives an email notification after a decision is made. 

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.