Paulina Brozek

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Activity overview

Latest activity by Paulina Brozek

  • Paulina Brozek created an article,

    Does the Education and Research program include SkySat imagery and access to Tasking dashboard ?

    1. Frequently Asked Questions
    2. Education and Research Program

    Unfortunately, SkySat Data isn't a part of E&R Subscriptions. Therefore, if you wish to get access to SkySat Data- it would need to be purchased. Tasking Dashboard (TaDa) is a new user interface th...

    • Paulina Brozek
    • Updated
    • 1 follower
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    • 0 votes

  • Paulina Brozek commented,

    1. Community
    2. Support
    3. can't search correctly

    Dear Jianmin, Great- thank you for the confirmation.   Kind regards, Paulina 

  • Paulina Brozek commented,

    Official comment
    1. Community
    2. Support
    3. can't search correctly

    Dear Jianmin, Thank you for your post and we do apologise for the inconvenience.  Does your json request has the following line: “interval”: “day” ? In this case I would recommend to remove the int...

  • Paulina Brozek commented,

    1. Community
    2. Support
    3. order failure

    Dear David, Thank you for your email and I do apologise for the delay in getting back to you. There can be several reasons why your orders might be failing, I can investigate it further, but to do ...

  • Paulina Brozek commented,

    1. Community
    2. Support
    3. Возможность просмотра Planet Explorer

    Dear Devid,   We do apologise for delay in getting back to you. Unfortunately, we do not have a freemium plan which would allow you to view mosaics. This access would need to be purchased, therefor...

  • Paulina Brozek commented,

    Official comment
    1. Community
    2. Support
    3. Status Code 403 when trying to Activate PSOrthoTile or PSOrthoScene assets

    Dear Nitin,   Thank you for your post and I do apologise for the inconvenience. Unfortunately, our 14 day trial doesn't allow you to download PS or RE imagery. It allows you to view this imagery in...

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    • Paulina Brozek
    • 0 votes

  • Paulina Brozek commented,

    1. Community
    2. Support
    3. " There was an error logging in. Please try again later "

    Hi Ahmed,   Thank you for your email and I do apologise for the inconvenience. Your account has been reactivated in December, however if you haven't had a chance to look into Global 14-day trial. P...

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    • Paulina Brozek
    • 0 votes

  • Paulina Brozek commented,

    1. Community
    2. Support
    3. order failure

    Dear David,   Thank you for your reply and I do apologise for the inconvenience. I would kindly request to send us an email to support@planet.com, I can then follow your requests up and provide ans...

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    • Paulina Brozek
    • 0 votes

  • Paulina Brozek commented,

    Official comment
    1. Community
    2. Support
    3. order failure

    Dear David, Thank you for your message. Currently you are subscribed to E&R Program which allows you to download up to 10,000 sqkm per month. This includes: Planet Scope data as well as Rapid Eye)....

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    • Paulina Brozek
    • 0 votes

  • Paulina Brozek commented,

    1. Community
    2. Support
    3. Removal trial account

    Dear Loek, Thank you for your email. I would like to confirm that I removed the Open California plan subscription.   Kind regards, Paulina

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    • Paulina Brozek
    • 0 votes