Paulina Brozek

  • Total activity 47
  • Last activity
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Activity overview

Latest activity by Paulina Brozek
  • Paulina Brozek commented,

    Dear Jianmin, Great- thank you for the confirmation.   Kind regards, Paulina 

  • Paulina Brozek commented,

    Official comment

    Dear Jianmin, Thank you for your post and we do apologise for the inconvenience.  Does your json request has the following line: “interval”: “day” ? In this case I would recommend to remove the int...

  • Paulina Brozek commented,

    Dear David, Thank you for your email and I do apologise for the delay in getting back to you. There can be several reasons why your orders might be failing, I can investigate it further, but to do ...

  • Paulina Brozek commented,

    Dear Devid,   We do apologise for delay in getting back to you. Unfortunately, we do not have a freemium plan which would allow you to view mosaics. This access would need to be purchased, therefor...

  • Paulina Brozek commented,

    Official comment

    Dear Nitin,   Thank you for your post and I do apologise for the inconvenience. Unfortunately, our 14 day trial doesn't allow you to download PS or RE imagery. It allows you to view this imagery in...

  • Paulina Brozek commented,

    Hi Ahmed,   Thank you for your email and I do apologise for the inconvenience. Your account has been reactivated in December, however if you haven't had a chance to look into Global 14-day trial. P...

  • Paulina Brozek commented,

    Dear David,   Thank you for your reply and I do apologise for the inconvenience. I would kindly request to send us an email to support@planet.com, I can then follow your requests up and provide ans...

  • Paulina Brozek commented,

    Official comment

    Dear David, Thank you for your message. Currently you are subscribed to E&R Program which allows you to download up to 10,000 sqkm per month. This includes: Planet Scope data as well as Rapid Eye)....

  • Paulina Brozek commented,

    Dear Loek, Thank you for your email. I would like to confirm that I removed the Open California plan subscription.   Kind regards, Paulina

  • Paulina Brozek commented,

    Dear Loek,   Thank you for your email and for bringing that up. It is correct that you are currently subscribed to 2 plans:  Plan ID: 76 - is Open California plan which allows you to download up t...