Emir Hartato

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  • Total activity 81
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Activity overview

Latest activity by Emir Hartato

  • Emir Hartato created an article,

    I need to order specific bundle assets, how should I configure the imagery options in the order window?

    1. Frequently Asked Questions
    2. Planet Explorer

    After you found which images that you want to order, click on Order button. The order window will be shown then you can add a name to your order, select or deselect the scenes, and configure your ...

    • Emir Hartato
    • Updated
    • 1 follower
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    • 0 votes

  • Emir Hartato commented,

    1. Community
    2. Support
    3. Can't Import KML File

    Hi Adriana, We just pushed an update to Planet Explorer.  You should be able to upload KML file again. Thank you. -Emir

  • Emir Hartato commented,

    Official comment
    1. Community
    2. Support
    3. How can I contact sales?

    Dear Asaf, I'm sorry to hear that you haven't received any response from our sales representative. Would you kindly please send us a message to support@planet.com with your full name, company, coun...

  • Emir Hartato commented,

    Official comment
    1. Community
    2. Support
    3. ArcPro Plugin Does Nothing

    Hi Travis Axe , I've provided a response and workaround on the other thread . Let me know how it goes. Thank you.   Best, Emir

  • Emir Hartato commented,

    Official comment
    1. Community
    2. General Discussion
    3. Can't open ArcGIS add-in?

    Hi Tim van Heteren Travis Axe , I apologize for late response and the issue that you're having. I think there is an issue with the add-in package, so thank you for making us aware of this, I alread...

  • Emir Hartato commented,

    Official comment
    1. Community
    2. General Discussion
    3. XYZ tile service - latest global monthy mosiac

    Hi Michael, I have created a support ticket for this inquiry. I'll follow up from there. Thank you.

  • Emir Hartato commented,

    Official comment
    1. Community
    2. General Discussion
    3. How can I download planet images？

    Dear Zhao,   Thank you for your interest in Planet. Please note that is not possible to download our imagery using Trial account. I have passed your contact to our sales development representative....

  • Emir Hartato commented,

    1. Community
    2. General Discussion
    3. REsolution

    Hi Todd, Unfortunately this is how our trial works, however, I'll pass your feedback to our team. In the meantime, if you're interested to evaluate more on our product, I'd highly suggest to send a...

  • Emir Hartato commented,

    Official comment
    1. Community
    2. General Discussion
    3. trial 14 days of basemaps ... gets error

    Dear Iain, My apology for slow response. Would you kindly please confirm that you want to register a basemap trial? If so, I found that you have existing account (which is now inactive) registered ...

  • Emir Hartato commented,

    Official comment
    1. Community
    2. General Discussion
    3. REsolution

    Hi william, Thank you for your interest in Planet. Unfortunately, you cannot see the full resolution with your trial account - all images are downsampled.  Best regards, Emir