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Fixing the QGIS Enter Credentials or Master Authentication pop-up

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Samuel Jividen

If an Enter Credentials or Master Authentication pop-up appears when you try to log in to the Planet plugin, create a new profile or grant permission using the steps below.

The QGIS Master Authentication credentials pop-up

Create a new profile

  1. Close all instances of QGIS, then open a new instance.
  2. Go to Settings > User Profile > New Profile.
    Creating a new user profile in QGIS
  3. Enter a profile name and select OK.
    Entering a new profile name in QGIS
  4. Reinstall the plugin from the ZIP file (downloaded from the Planet developer portal) or through the Plugin Manager.
    Installing the Planet plugin in QGIS

Grant permission

For Mac users:

  1. Open Keychain Access.
  2. Select the QGIS item, then choose Get Info > Access Control and select Allow all applications to access this item.
  3. Save the changes.

Granting Keychain Access permission to QGIS on macOS

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