When managing team access on the Insights Platform, all user administration is handled at the top customer account level. The specific steps you need to take for onboarding new team members or restoring access to existing ones depend directly on your current platform plan and the user's status. 

Understanding User Limits and Platform Plans

You cannot directly set a manual user count for your organization. Instead, the maximum number of allowed users in your account is determined indirectly by the specific platform plan provisioned for you. This cap reflects in the platform under your account settings.

The maximum number of users you can add depends on whether your account is on a 30-Day Platform Trial, Exploration, Basic, Enterprise Small, or Enterprise Large plan. For example, being on the "Exploration" plan implicitly caps your account at a single user, while an "Enterprise S" plan expands that limit to 10 users.

Prerequisites for Inviting Users

To access the user tabs and invite new team members, you must have an admin role assigned to your account. Self-serve accounts typically feature one Admin user per account. If your organization realizes that no one currently holds an admin role, you will need to contact support to clarify your account's administrative status.

How to Reactivate and Restore Existing Users

If an individual is already listed in your primary system but is currently inactive, you do not need to send a new invite. You can restore their access by navigating to User Management, opening the Users tab, and simply clicking Reactivate.

If your team runs into issues where you are unable to invite new users to an organization, you have likely hit these plan-imposed caps, or If you encounter any other issues or require further assistance during this process, please reach out to Planet support for help.