If you disagree with the quality evaluation for a tasking order, the Tasking Dashboard allows you to request an additional review (according to the respective Flexible or Assured Tasking Terms of Service) of the capture within two weeks from the capture publication date. 

Considerations for additional review

• Applied to Input Area - The rules are applied to the user’s input area which could be as small as 25 square kilometers or as large as the full collection.
• Less than your contracted Cloud Cover Threshold - Collections must be less than or equal to (<=) the contracted cloud cover threshold. This does not include haze and shadows. For Assured tasks, the maximum cloud cover is 100%, so cloud-related disputes are not valid and are rejected.
• Scene Alignment - We do not guarantee scene alignment where we cannot create tie points for rectification. For example, significant clouds (more than 80% of the scene) or the scene has <= 10% land intersection. We should be able to align where haze is present.
• UDM2.1 as a Starting Point - If you believe UDM2.1 has mislabeled your collection please dispute and we will review it. For example, if UDM2.1 mislabels clouds as haze.
• View Angle - Captures beyond 30° off-nadir angle (ONA) carry a risk of image quality issues, and disputes about them are declined.
• Geometric Accuracy - Basic Scene: less than 50 m RMSE. Ortho Scene: less than 10 m RMSE.

Planet might retask or reprocess the image if Planet quality commitments are not met. Planet assesses whether your collection is a good candidate for reprocessing. Other outcomes include declining the request, quota adjustment, or refund.

For more information, see the Terms of Service Enforcement Rules datasheet.

Flexible Tasking examples

If the following standard flexible tasking collection, 20240102_041013_ssc15_u0001, was disputed for misalignment, Planet would decline this dispute because we cannot guarantee alignment where we cannot create tie points. The scene(s) that have misalignment have <= 10% land intersection therefore this dispute would be declined.

If the following standard flexible tasking collection, 20240118_025353_ssc1_u0001, was disputed for misalignment, Planet would decline this dispute because we cannot guarantee alignment where we cannot create tie points. The scene(s) that have misalignment have <= 10% land intersection therefore this dispute would be declined.

If the following standard flexible tasking collection, 20231030_073235_ssc10_u0001, was disputed for misalignment, Planet would accept the dispute and retask or refund. Planet would accept the dispute because we guarantee alignment where we can create tie points. Misalignment is not due to clouds and all of its scenes have >10% land coverage therefore we should retask or refund this collection, if disputed.

Assured Tasking examples

If the following assured tasking collection, 20231129_040432_ssc2_u0001, was disputed for misalignment, Planet would accept the dispute and refund - assured tasks cannot be retasked. Planet would accept the dispute because we guarantee alignment where we can create tie points. Misalignment is not due to clouds and all of its scenes have >10% land coverage therefore we should refund this collection, if disputed.

If the following assured tasking collection, 20231001_092305_ssc14_u0001, was disputed for misalignment, Planet would accept the dispute and refund - assured tasks cannot be retasked. Planet would accept the dispute because we guarantee alignment where we can create tie points. Misalignment is not due to clouds and all of its scenes have >10% land coverage therefore we should refund this collection, if disputed.

If the following assured tasking collection, 20231023_015828_ssc1_u0001, was disputed for misalignment, Planet would decline this dispute because we cannot guarantee alignment where we cannot create tie points. The scene(s) that have misalignment have <= 10% land intersection therefore this dispute would be declined.

If the following assured tasking collection, 20231023_015828_ssc1_u0001, was disputed for clouds, Planet would decline this dispute because the misalignment is caused by clouds and we cannot guarantee alignment where we cannot create tie points.