Seth Pickford

  • Total activity 41
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 17

Activity overview

Latest activity by Seth Pickford
  • Seth Pickford commented,

    Official comment

    Hi Lindy, I apologize for the difficulty you've had getting in touch with our sales team. It appears you have since been contacted by one of our sales representatives. Please feel free to email sup...

  • Seth Pickford commented,

    Thank you for the image ID. It appears the blue artefacts in the image are caused by saturated pixels. We are aware of this, and are continually working to improve image accuracy. I can see imagery...

  • Seth Pickford commented,

    Official comment

    Hi Ahmed, Please send a support request to support@planet.com so we can look into this for you.

  • Seth Pickford commented,

    Official comment

    Hi Muhammed, The Surface Reflectance product is not in Digital Number (DN) format. The SR product has been derived from the standard Analytic Product (which is in Top of Atmosphere Radiance values ...

  • Seth Pickford commented,

    Official comment

    Hello! Please submit a support request to support@planet.com so we can look into this for you. 

  • Seth Pickford commented,

    Official comment

    Hi Kelsee, Do you have the image ID for this scene? I'd be happy to look into this a bit closer to find out exactly what is causing these sensor artefacts.

  • Seth Pickford commented,

    Official comment

    Hi Edward. Please send an email to support@planet.com and identify the user email you are using to login in. One of our Support Representatives will reach out to troubleshoot the issue. 

  • Seth Pickford created an article,

    What is Quota? How much of my quota is consumed by each full size (no-clip) download?

    Your quota determines the volume (in square kilometers) of imagery you are able to download with your subscription. The following numbers are approximate. Each image will vary in its exact size.  P...

  • Seth Pickford commented,

    Official comment

    Hi Amos! The '20190713_232551_0e16_3B_AnalyticMS_SR.tif' you are viewing is our Surface Reflectance Product for that scene. The SR product is a 16-bit GeoTIFF image with reflectance values scaled b...

  • Seth Pickford commented,

    Official comment

    Hi Shravan, Planet ingests Sentinel data through Google, and Google obtain Sentinel data from the Copernicus Open Access Hub. Therefore, Sentinel data does not become available for us to publish un...