Mariko Toda
Articles
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What is Tropical Forest Observatory?
Previously, Tropical Forest Mosaics were available through the NICFI program. These are now available only to previous NICFI users as a paid upgrade to the Tropical Forest Observatory: purchase acc...
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"No access to assets" error when ordering imagery with a trial or evaluation account
If you can search for and preview PlanetScope or SkySat imagery but receive an error such as no access to assets or download available: false when you try to order or download it, the most common c...
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Why archive tasking shows fewer images than Planet Explorer
When you enter latitude and longitude values to search for a specific point in Planet Explorer, the platform returns all images that intersect the circle surrounding that point. The results in the ...
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How can I download a SkySatVideo?
SkySatVideo assets are not available in Planet Explorer, so you must use the Planet CLI v2 to search for, activate, and download these assets. Step-by-step instructions 1. Search for SkySatVideo it...
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Can I see all of my mosaics in Planet Explorer?
In Planet Explorer, locate and click the Mosaics tab in the sidebar menu. Only the mosaic series you have subscribed to appear in the Mosaics tab. These are typically thematic or curated collectio...
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How to fix inconsistent layer appearance in GIS platforms
When you work with downloaded Planet data in GIS platforms such as ArcGIS Pro and QGIS, different stretching methods applied to each layer can produce inconsistent visual representation across data...
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Compatibility with Geospatial Software
Planet imagery products are compatible with both ArcGIS and QGIS. They can also be used with a wide range of other open-source and proprietary geospatial software applications.If you encounter geos...
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Contract start and end time
All contract provisioning access to products starts and ends at 00:00:00 UTC, based on the time zone of the Planet administrative systems.
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How can I change the credit card for my monthly subscription?
To change your credit card details, please log in to the Planet Insight Platform account page and follow these steps: Go to the Invoices tab. Click on the “Details” link for your current monthly su...
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Which assets are subject to Processing Unit consumption?
All assets in an order (including imagery, UDM/UDM2, and XML/metadata) are subject to Processing Unit (PU) consumption.For example, when ordering an analytic_3b_udm2 bundle for PSScene via the Orde...
