I can't download planet imagery Education and Research License Program

Dear Planet team,

I have a brand new Planet Education & Research License but can not order or download any scenes.

I would be very glad to receive some help with this issue!

Thank you!

P.

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Comments

10 comments
  • Official comment

    Hi Paolo,

    I have created a ticket for this issue and will reach out to you separately. 

    Best,

  • Hi! I have the same problem. How I cans solve it? Thank

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  • Hi Lautaro,

    I have reached out to you as well. Kind regards,

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  • Dear Julia,

    the license works fine!

    Thank you so much for your kind support,

    Paolo

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  • Dear Julia, the problem is solved! thank you

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  • Hi Julia,

    I also had the same problem, could you please help me solve it?

     

    Jianyi

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  • Hi Jianyi,

    I have reached out to you in a support ticket as well!

    Best regards,

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  • Hi Julia,

    I encountered the same problem, can you help me?

    Best,

    Job

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  • Hi Job,

    I have reached out to you in a support ticket, too.

    For future users encountering the same issue, please kindly log a ticket with support for fast resolution or create a new post in the Community tab - as this is an ongoing thread, I'm currently the only team member being notified of new comments and I might not be able to respond at times. 

    Thank you and best regards,

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  • Thank you, it works now.

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