everything out of focus

Hi, I have signed up for the trial but all images are blurred/out of focus? I have previously used the site and the focus was fine? any ideas?

 

Thanks

Glen

1

Comments

4 comments
  • Official comment

    Hi Glen,

    Thanks for reaching out. Included with your 14 Day Free Trial is global access to view our PlanetScope imagery archive. Other imagery types are not included in the free trial and are purposefully down-sampled.

    I also believe my colleague already help you out in Planet Support?

    Thank you,

    Emir

     

  • Hi Emir, even the PlanetScope imagery is out of focus? any ideas?

     

    Thanks

    Glen

    1
  • I met the same problem.  AOI images cannot zoom in for couple of days, but before everythings ok. And I cannot download 3m planet images. Did the policy change to the trial account?  Look forward to your answers, please. Thanks.

    1
  • I'm having the same problem with the trial account trying to zoom to 18x and use RapidEye imagery.

    Are we doing something wrong? Or is the trial limited to only certain images? What's the archive being mentioned above?

    1

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