Removal trial account

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5 comments

  • Official comment
    Paulina Brozek

    Dear Loek,

     

    Thank you for your email and I am sorry to hear you are experiencing this issue.

    I removed your subscription to Global AOI trial, so you should be able to download imagery now. Please be aware that Education and Research program doesn't include SkySat Imagery.

     

    Please let me know if it works fine for you now.

    Kind regards,

    Paulina

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  • Loek Schemmekes

    Dear Paulina,

     

    When I'm asking anaconda for my accounts I still get two accounts.

     

    Subscription ID: 290695
    Plan ID: 1243
    Allocation Name: 
    Allocation active from: 2019-07-03
    Quota Enabled: True
    Total Quota in SqKm: 10000
    Total Quota used: 432.440832625885
    Remaining Quota in SqKm: 9567.559167374115


    Subscription ID: 241628
    Plan ID: 76
    Allocation Name: 
    Allocation active from: 2019-02-26
    Quota Enabled: True
    Total Quota in SqKm: 4000
    Total Quota used: 0.0
    Remaining Quota in SqKm: 4000.0

    This is the result in Anaconda.

    So I think the trial account is still linked to my email.

     

    Kind regards,

     

    Loek

     

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  • Paulina Brozek

    Dear Loek,

     

    Thank you for your email and for bringing that up.

    It is correct that you are currently subscribed to 2 plans: 

    • Plan ID: 76 - is Open California plan which allows you to download up to 4000 sq km per day from California state;
    • Plan ID: 1243- is Education and Research plan which allows you to download up to 10 000 sqkm per month.

    I hope that makes sense. Please let me know if you would like me to remove the Open California subscription.

     

    Kind regards,

    Paulina 

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  • Loek Schemmekes

    Dear Paulina,

    Can you remove the Open California plan for me?

     

    Kind regards,

    Loek

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  • Paulina Brozek

    Dear Loek,

    Thank you for your email.

    I would like to confirm that I removed the Open California plan subscription.

     

    Kind regards,

    Paulina

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