Removal trial account
Hi,
For my MSc thesis I have to download imagery using an Anaconda program, but my trial account and my educational account are both registered to my email. This results in errors because according to Anaconda I have no permission to download imagery.
Is it possible to delete my trial account from my email?
Kind regards,
Loek
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Official comment
Dear Loek,
Thank you for your email and I am sorry to hear you are experiencing this issue.
I removed your subscription to Global AOI trial, so you should be able to download imagery now. Please be aware that Education and Research program doesn't include SkySat Imagery.
Please let me know if it works fine for you now.
Kind regards,
Paulina
Comment actions -
Dear Paulina,
When I'm asking anaconda for my accounts I still get two accounts.
Subscription ID: 290695
Plan ID: 1243
Allocation Name:
Allocation active from: 2019-07-03
Quota Enabled: True
Total Quota in SqKm: 10000
Total Quota used: 432.440832625885
Remaining Quota in SqKm: 9567.559167374115
Subscription ID: 241628
Plan ID: 76
Allocation Name:
Allocation active from: 2019-02-26
Quota Enabled: True
Total Quota in SqKm: 4000
Total Quota used: 0.0
Remaining Quota in SqKm: 4000.0This is the result in Anaconda.
So I think the trial account is still linked to my email.
Kind regards,
Loek
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Dear Loek,
Thank you for your email and for bringing that up.
It is correct that you are currently subscribed to 2 plans:
- Plan ID: 76 - is Open California plan which allows you to download up to 4000 sq km per day from California state;
- Plan ID: 1243- is Education and Research plan which allows you to download up to 10 000 sqkm per month.
I hope that makes sense. Please let me know if you would like me to remove the Open California subscription.
Kind regards,
Paulina
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