Error "Mosaic not found: global_monthly_2019_05_mosaic"

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Minh Nguyễn

• June 26, 2019 02:35
• Edited

Hi Planet team,

I am having problems use satellite image. It's error "Mosaic not found: global_monthly_2019_05_mosaic". I don't understand this error and how to fix it. Can your team help me?

Thank you!

 

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• Official comment

  

  Pooja Pandey

  • June 30, 2019 19:24

  Hi Minh,

   

  In order to answer your question, i would need to look into the permissions allocated for your account.

  Please write to support@planet.com with your the email address that is associated with your account on our platform so i can take a look into this.

  Best Regards,

  Pooja

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• 

  Minh Nguyễn

  • July 01, 2019 03:41

  Hi Pooja Pandey,

   

  I sent to you an email. Can you check email?

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