why the free trial account can not download the image?

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bai chunlan

• February 12, 2019 08:25

I just sign up a new free account ,but  after I activate it as you asked, all the images I choose was locked ,and the new free account also show the image was locked ,and i cound not download even the small areas i choosed.  what is wrong with the PLANET, how can i deal with it ? without the trial  account, without the free download images ,how can i use it and trust your company，how can we do the further buying demand .

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  Emir Hartato

  • February 12, 2019 12:00

  Hi bai chunlan,

  If you click on the lock - it will bring you to a dialogue to request a download access. If you move forward, you'll receive an automated reply from our sales team, basically asking you some details.

  Also you can download our free SkySat samples here: https://info.planet.com/download-free-high-resolution-skysat-image-samples/ 

  Best regards,

  Emir

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  bai chunlan

  • February 13, 2019 06:30

  the 14-days trial free account which I just apply ,but I only watch and search the imagery on the GUI web ,can it download some images ,even the small area image can be downloaded? I just hear the free account can download images several months ago, at present , I can not do that,all the imgae are locked!

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  Emir Hartato

  • February 13, 2019 09:35

  Hi bai chunlan, the 14-days trial free account also include Open California data which available for all users to download. Thank you.

   

   

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