I can not download planet imagery Education and Research License Program

Hello Planet Team

I have same issue, I cant download planet imagery Education and Research License. how should I proceed? Thanks

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Comments

13 comments
  • Hi Ayi,
    We have created a support ticket for your issue so that we can determine a solution

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  • Hello sorry I can't download any images. I just joined two days ago and I am working in a educational project, thanks a lot.

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  • Juan Gabriel Barros López I'm reaching out to you directly via email. I've created an ticket for this issue.

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  • Hello,
    I have the same problem - I have a Planet Education & Research License but can not order or download any scences. I would be very glad to receive some help with this issue! Thank you!

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  • Pia Petzold I'm reaching out to you directly via email. I've created an ticket for this issue.

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  • Hi, I am also having the same issue with my E&R license. Thank you!

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  • Caroline Owens I'm reaching out to you directly via email. I've created an ticket for this issue.

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  • Hello, me to with the same issue. I have a E&R License and  can not download any images. I am worry about this for several days. Thanks a lot!

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  • Yingjia Liu I have created a ticket & will be reaching out to you directly.

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  • Hi, I also have the same issue with my Education and Research License. Thanks a lot!

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  • Hi Luisa,

    We have created a ticket & will be reaching out to you directly.

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  • Hi, I also have the same issue with my NICFI program License. Thanks a lot!

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  • Dear Indra,

    Thank you for your email and I do apologise for the inconvenience.

    I am going to reach out to you through our Support channel.

    All the best!

    Paulina

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