I cannot download any image in my Education and Research Program Account

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XY Dou

• December 09, 2020 09:03

I have an Education and Research Program Account and I used it in my ArcGIS Pro for view online recently, today I want to download some images in the webpage but it reminds failed, how could I solve this problem, thank you!

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• Official comment

  

  Mike Davis

  • December 09, 2020 14:43

  Hello,

  We will create a technical support ticket to assist with this request as it is likely specific your account versus a common isuse with the Education and Research Program. 

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• 

  Ayi Priana

  • January 10, 2021 16:34

  Hello Planet Team

  I have same issue, I cant download planet imagery Education and Research License. how should iI proceed? Thanks

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  Abhishek

  • January 11, 2021 04:50

  Hi Ayi,
  
  We have created a support ticket for your issue so that we can determine a solution

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