I cannot download any image in my Education and Research Program Account

I have an Education and Research Program Account and I used it in my ArcGIS Pro for view online recently, today I want to download some images in the webpage but it reminds failed, how could I solve this problem, thank you!

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Comments

9 comments
  • Official comment

    Hello,

    We will create a technical support ticket to assist with this request as it is likely specific your account versus a common isuse with the Education and Research Program. 

  • Hello Planet Team

    I have same issue, I cant download planet imagery Education and Research License. how should iI proceed? Thanks

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  • Hi Ayi,

    We have created a support ticket for your issue so that we can determine a solution

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  • Hi Team,

    I need some sample data for my project. I could't download satellite images so, could you help me to download those. I am from non-profit organisation and i need those images for trial.

    Thank you

    Regards 

    Ayush Budhathoki

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  • Hi Ayush Budhathoki, I've created a support ticket for this. I will reach out to you directly.

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  • Hi team,

    I couldn't download satellite images from my area of interest. Could you help me?

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  • Hi Andrea Cavalcanti , I've created a support ticket for this. I will reach out to you directly.

     
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  • Hi Team,

    Same here...Education and Research Account and cannot seem to find where to download images.

    Maybe I just do not know what to do...

    Thank you in advance

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  • Hi Bernardo Teixeira , I've created a support ticket for this. I will reach out to you directly.

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