Purchase assess to PlanetScope imagery be Education&Research program?

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Natalia Telnova

• November 19, 2020 09:09

Hi!

For the whole last week I have lost free assess to PlanetScope Imagery by my Education@Research License. All PlanetScope products in my account have now a label "Purchased assess"

Could you pleased to clarify this issue and say about perspectives of my Education and Research license ? My research paper are threatened without PlanetScope Data

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• Official comment

  

  Mike mike.davis

  • November 19, 2020 18:09

  We have created support tickets for each of these request to further assist each of you. 

   

  For any other users encountering this issue please submit a ticket to support@planet.com so we can assist you. 

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  Everton Poelking

  • November 19, 2020 17:19

  I have the same issue. How should I proceed? thanks

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  Natalia Telnova

  • November 20, 2020 14:20

  Now I' ve verified my access to PlanetScope imagery: the issue is fixed and I can order and download these data.

  Thank You a lot for the support!

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