Accessing imagery using my Education and Research license

Hi there,

I have been using Planet for a number of years, having had an Education and Research License approved when I started my PhD. However, the last two times I have logged in it is telling me I need to purchase access to imagery - can you help with this please?

Thanks,

Guy

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Comments

12 comments
  • Official comment

    We have created a support ticket for your issue so that we can determine a solution. 

  • Same issue here as well, how do i fix it?

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  • We have created a support ticket for your issue so that we can determine a solution. 

     

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  • Same here!

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  • We have created a support ticket for your issue so that we can determine a solution.

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  • I am having the same issue. 

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  • We have created a support ticket for your issue so that we can determine a solution.

     
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  • I think I have the same issue.  I recently got the welcome for E&R program and the unique link to activate.  However, every time I want to download something from RapidEye, I get the "Purchase access" message.

     

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  • Hello,

    I have the same issue. How should I proceed? thanks

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  • We have created a support ticket for your issue so that we can determine a solution.

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  • Hello Planet Team

    I have same issue, I cant download planet imagery Education and Research License. how should iI proceed? Thanks

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  • Hi Ayi,

    We have created a support ticket for your issue so that we can determine a solution.

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