Not able to view or download images under the Education and Research program

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Rudiger Escobar-Wolf

• November 12, 2020 21:32

Dear Planet Support Team, I just noticed today that I can't access (see or download) the PlanetScope data that I usually have access to under my Education and Research program license. Has there been a change to this? Until yesterday I was able to do so.

Thanks!

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• Official comment

  

  Mike Davis

  • November 12, 2020 22:14

  Hello Rudiger and Martin, 

  We have created technical support tickets for each of your issues since they are specific to your plans. We will be reaching out to assist in addressing the issue. 

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  Martin Szigeti

  • November 12, 2020 22:08

  Same here, I don't know what happened !

   

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  Rudiger Escobar-Wolf

  • November 12, 2020 23:30

  Thanks! 

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  Dimitris Poursanidis

  • November 13, 2020 10:10

  Same also to my account. It has happen in the past but was fixed automatically

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  Matthew Payne

  • November 17, 2020 14:29

  I have the same problem - usually I have access to a monthly allowance under the Education and Research programme

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