Not able to view or download images under the Education and Research program

Dear Planet Support Team, I just noticed today that I can't access (see or download) the PlanetScope data that I usually have access to under my Education and Research program license. Has there been a change to this? Until yesterday I was able to do so.

Thanks!

0

Comments

5 comments
  • Official comment

    Hello Rudiger and Martin, 

    We have created technical support tickets for each of your issues since they are specific to your plans. We will be reaching out to assist in addressing the issue. 

  • Same here, I don't know what happened !

     

    0
  • Thanks! 

    0
  • Same also to my account. It has happen in the past but was fixed automatically

    0
  • I have the same problem - usually I have access to a monthly allowance under the Education and Research programme

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post