Don't have any downloading quota with edu account.

Dear Planet Team,

    I am a assosiated professor. I have registered my account with my university email address and I have applied the education and research program. While I am try to follow the instruction "Downloading Imagery with Data API ",  to download the RE image, I got the feedback txt in redding.tiff file:

"{"general": [{"message": "Download quota has been exceeded."}], "field": {}}"

Dose it means my registration of researcher account failed, or I have to wait somebody's approval.

 

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Comments

1 comment
  • Official comment

    Hi Lingling,

     

    Please write to support@planet.com with the email address used to register on our platform so we can take a look into this for you.

     

    Best Regards,

    Pooja

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