Downloading imagery

Hi,

We have paid for accessing a quota of Planet data.

After weeks of attempts, for me it is still not possible to download data and every time I contact the support centre I am always directed to links that have not fixed my issue so far.

If someone from the support centre can call me, that would be great: +44 115 936 3407

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Comments

3 comments
  • Official comment

    Hello Alessandro,

    I apologize for the delay in getting your data. Could you please tell me which email are you using to access the data on our platform?

    Please write to support@planet.com, if you would like privacy with sharing your email.

    I await your reply.

    Best Regards,

    Pooja

  • Hi Pooja,

    I have to admit that it was my mistake and, even if I seemed so frustrated, your support has been wonderful.

    Problem fixed.

    Thanks!

     

    Alessandro

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  • Hi Alessandro,

    No problem at all!

    Let me know if i can help with anything else at all.

    Best Regards,

    Pooja

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