Why is ArcGIS Pro Crashing When Using the Planet Plugin for ArcGIS Pro?

One reason can be due to the rendering settings. You can view and update them using the steps below.

  • Rendering Settings:
    1. Navigate to Projects > Options > Display.
    2. On the Display tab:
      1. Change the Rendering quality to Medium.
      2. Change the Rendering engine from DirectX to OpenGL.
      3. Uncheck the Enable hardware antialiasing check box.
      4. Check the Clear cache check box.
      5. Click OK. The project closes to save the updates of the settings.


    If the issue still persists please contact us via “https://support.planet.com/hc/en-us/requests/new/”.

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