In case a customer is seeking support for potential failed orders, Technical Support is likely going to request the order ID of your order in order to troubleshoot.
This is a tutorial on how to locate the order IDs of your placed orders.
1. Access Planet Explorer here and log in with your credentials.
2. Access your Planet account by clicking the icon in the top right corner.
3. Click tab 'Orders' and you will see a list of all orders you have placed via Planet Explorer or Planet API.
4. When clicking a specific order, you will be able to see further information on it, including name, Order ID, date of creation and products you have ordered. Copy the order ID and provide it so Technical Support.