Unable to Order Scenes and Unable to download images

  I applied for a basic version account with planet, and I have received the registration email to complete the registration. I want to download some of the 2019 footage here, but I can't order scenes and require purchase access.

  Hope it helps, thank you



  • Hello XiaoRan,

    Thank you for reaching us at Planet Technical Support. I see that you are under Education and Research program and you had used up your monthly quota. As per E&R plan, you have 5000 sq km per month and your quota will reset on the 1st of every month.


    You will be able to download again from 1st of May!


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