I can not download planet imagery Education and Research License Program

Hello Planet Team

I have same issue, I cant download planet imagery Education and Research License. how should I proceed? Thanks

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Kommentare

27 Kommentare
  • Hi Ayi,
    We have created a support ticket for your issue so that we can determine a solution

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  • Hello sorry I can't download any images. I just joined two days ago and I am working in a educational project, thanks a lot.

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  • Juan Gabriel Barros López I'm reaching out to you directly via email. I've created an ticket for this issue.

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  • Hello,
    I have the same problem - I have a Planet Education & Research License but can not order or download any scences. I would be very glad to receive some help with this issue! Thank you!

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  • Pia Petzold I'm reaching out to you directly via email. I've created an ticket for this issue.

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  • Hi, I am also having the same issue with my E&R license. Thank you!

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  • Caroline Owens I'm reaching out to you directly via email. I've created an ticket for this issue.

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  • Hello, me to with the same issue. I have a E&R License and  can not download any images. I am worry about this for several days. Thanks a lot!

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  • Yingjia Liu I have created a ticket & will be reaching out to you directly.

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  • Hi, I also have the same issue with my Education and Research License. Thanks a lot!

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  • Hi Luisa,

    We have created a ticket & will be reaching out to you directly.

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  • Hi, I also have the same issue with my NICFI program License. Thanks a lot!

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  • Dear Indra,

    Thank you for your email and I do apologise for the inconvenience.

    I am going to reach out to you through our Support channel.

    All the best!

    Paulina

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  • Hi, I also have the same issue with my Education and Research License. Thanks a lot!

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  • Hi Yan Shi,

    We have created a ticket & will be reaching out to you directly.

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  • Hello Planet Team

    I have the same issue. I have a E&R License but cannot download any images. How should I proceed? Thanks!

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  • Hi Abhishek,

    I also have issue with downloading imagery with Education and Research Licence. Can you please help me?

    Thank you in advance,

    Luka

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  • Hi Luka,

    We have created a ticket & will be reaching out to you directly.

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  • Hi Mr. Abhishek,

    I also have an issue with downloading imagery with Education and Research Licence. Can you please help me?

    Thank you in advance,

    Arjun Ravi Kona

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  • Hi Arjun,

    We have created a ticket & will be reaching out to you directly.

    Thanks

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  • Hi Mr. Abhishek,

    I have the same problem in downloading planet imagery. Can you help me?

    Thank you in advance,

    Xiaohan Zhang

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  • Hi Xiaohan,

    We have created a ticket & will be reaching out to you directly.

    Thanks

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  • Hi Planet Team

    I have the same issue. I have a E&R License but cannot download any images. 

    Thanks and regards,

    Eduardo Alarcon

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  • Hi Planet Team, 

    I have a Planet Education & Research License but I can not order or download any scences. I would be very glad to receive some help with this issue. 

     

    Thanks!

    Jorge

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  • Hi Jorge Alán Salinas

    We have created a ticket & will be reaching out to you directly.

    Thanks

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  • Hi Eduardo Alarcón,

    I checked your account and it had conflicting plans. I have resolved it now and you should be able to access your E&R data now.

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  • Hi Planet Team,

    I have the same problem. I have a Planet Education & Research License but I can not order or download any scences. Could you help me?

    Thanks and regards,

    Fabrizzio Villar

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